Privacy & Return Policy

Privacy & Return Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of InformationWe collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking TechnologyThe Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of InformationWe may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data SecurityYour personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact InformationIf you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:By e-mail:

info@ohmcityvapes.com

By Phone: (305) 705-4352

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Return Policy

We DO NOT accept returns on any items.   If an item is received damaged or was incorrectly shipped by us, please contact Customer Support immediately at info@ohmcityvapes.com. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.  Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 3 days if you intend to return ANY item back to our store. Items returned to us AFTER 3 days and WITHOUT contacting us will NOT be refunded.  Customers are responsible for return shipment charges unless otherwise stated. To make a refund request for previously mentioned policy, please email info@ohmcityvapes.com to request a refund. Include a copy of the original receipt along with the product in a secured shipping package. No refunds will be issued without information requested. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:• -without showing signs of wear or damage in any way • -must not be a special order or a custom order • -unless noted that it cannot be returned or has a different return policy time period.  when the return is issued.We encourage shipping returns with tracking as we are not responsible for returned items that become damaged or lost in transit. We check all information on our website very carefully. However, an occasional error may occur, or manufactures might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors