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Age Verification

Age Verification is now a federal and state legal requirement to purchase tobacco and vape products online. Before your order can be shipped, you will need to validate that you are of legal age to purchase tobacco products in your given state.

You can find the minimum age requirements for your state here.

WHAT IS AGE CHECKER?

Age Checker is an age and identity verification company.

They provide age verification for this site as well as many other popular tobacco retailers. Their software allows online businesses to meet compliance with US federal state regulations while providing a safe and secure way for customers to verify.

You can find more information about Age Checker here.

HOW AGE CHECKER WORKS?

  1. Age Checker uses the billing information and date of birth being entered at checkout to automatically and instantly verify most customers when they place an order.

  2. If additional information is needed to complete age verification, an Age Checker email and text will be sent to you with instructions to verify.

Once age verification has been successfully completed, you will be notified by Age Checker and your order will be moved onto fulfillment.

WHY AM I BEING ASKED FOR A PHOTO ID?

If additional information is needed to complete age verification, you may be asked to submit clear photos of your ID. It is important that your photos meet these requirements otherwise Age Checker will be unable to confirm your age.

Photos are only reviewed by trained Age Checker staff. Photos are used for the sole purpose of completing age verification and are securely transmitted via an encrypted protocol. Once verified all photos are removed from online servers.

If an order is not successfully age verified with 12hrs of the time the order was placed, the system will AUTOMATICALLY cancel the order and decline your payment.

WHY ISN'T MY PHOTO ID BE ACCEPTED?

Please make sure that when you submit a photo ID that it matches the BILLING NAME and DATE OF BIRTH entered on your order. Age Checker will not accept another person's ID, even if valid, for your order.

Make sure that all photos submitted to Age Checker are clear and legible. It is important that Age Checker staff can see and read the information on your ID.

WHO DO I CONTACT IF I'M HAVING TROUBLE WITH AGE VERIFICATION?

If you are having trouble with age verification or need help verifying your age you can contact Age Checker support at help@agechecker.net.