Frequently Asked Questions
Q: When will my order ship out?
A: We usually process and ship orders the same business day from Miami, Florida, as long as your order is placed before 1PM EST. Depending on stock and availability, processing times may vary. We do not ship on weekends, U.S. federal holidays and hurricanes.
Q: Do you offer FREE SHIPPING?
A: Our prices are already some of the lowest on the internet and we cannot offer free shipping. WE DO NOT MAKE MONEY ON SHIPPING. On the contrary, we actually lose money.
Q: How long does it take for my package to arrive?
A: The delivery of the package depends upon what shipping method you choose at checkout. When your package gets scanned then the tracking link updates. Please keep in mind the tracking link can take up to 3 business days to update.
Q: Why does my order show “unfulfilled”?
A: An order will be changed to “fulfilled” once the order is fully processed and shipped out. Keep in mind we do not ship out on the weekends and holidays.
Q: Why can’t I use two codes for my order?
A: As per our Terms and Conditions, you can only use one code per order and there is NO double discounting available.
Q: Why is my discount code not working?
A: If the code you are trying to use is not working, there is a good chance the code expired. Please reach out to customer support with the code and issue so they can better assist you. IMPROPER USE, NEGLIGENCE OR LACK OF COUPON CODE USAGE WILL BE REFUNDED AS A STORE CREDIT ONLY. The support email is firstname.lastname@example.org.
Q: I ordered the wrong item; can I return or exchange it?
A: Please contact customer support immediately for assistance with this, as we will not be able to help after certain processes have taken place. If you are in the 14 days policy for returns and exchanges with the item unopened and unused, you may send the item back to us. Once we receive the item back at our facility, we can either ship you the correct item or issue you a store credit. WE DO NOT ACCEPT RETURNS ON E-LIQUIDS, DISPOSABLES OR COILS DUE TO THE NATURE OF THESE PRODUCTS.
Q: I received the wrong item/broken item or wrong nicotine level or not what I ordered at all. What can I do?
A: Please contact customer support immediately. Provide a detailed description of your concern, so they may help resolve the issue. Include your order number, and photo of the item. You can email us at email@example.com.
Q: Can I cancel my order?
A: Once an order has processed we are unable to cancel it. If you need to cancel an order, please reach out to us at customer support immediately at firstname.lastname@example.org.
Q: What if I need to change my shipping address?
A: Once your order is confirmed we start the processing of getting your order out. Please let us know immediately if the address is incorrect. We will need some time to change the address for you. If the order has already been assigned a tracking number, we are unable to change the address for that order.
Q: Are duties and taxes included with international orders?
A: Import duties and taxes are NOT included in the checkout price. These charges will be collected by the shipping service upon delivery. Please check with your countries customs facility to determine any duty fee or tax costs.
Q: Do you have samples?
A: Sadly, we currently do NOT offer samples on any items we sell.
Q: What are the forms of payment on your site?
A: We only accept online payments on ohmcityvapes.com and accept the following payments:
VISA Mastercard American Express Discover JCB
Q: Can I add or alter my order after it has been placed?
A: We will try to our absolute best to accommodate and assist you, but if the order has already been shipped out, we will not be able to add/alter the order. Please contact customer support at email@example.com for help.
Q: How do I get exclusive deals from Ohm City Vapes?
A: Click here ohmcityvapes.com and subscribe to our email newsletter at the bottom of the page.